Effective Date: 28-NOVEMBER-2024

At Shop Virals, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help with a fair and simple return and refund process.

Returns

We accept returns for eligible products under the following conditions:

Eligibility for Returns

1. The item must be unused, undamaged, and in its original packaging.
2. Returns must be initiated within [Insert Days, e.g., 14 days] of the delivery date.
3. A valid proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

• Products purchased on sale or clearance
• Gift cards or digital products
• Customized, personalized, or made-to-order items
• Perishable goods (e.g., food, flowers)

If you are unsure whether your product is eligible for return, please contact us before initiating the process.

How to Initiate a Return

To start a return, follow these steps:

1. Contact our support team at [Insert Email/Phone] with your order details and reason for return.
2. Wait for our confirmation and instructions.
3. Ship the product back to our provided address.

Note: Customers are responsible for return shipping costs unless the return is due to a damaged or defective item received.

Refunds

We offer refunds under the following conditions:

Refund Process

1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed within [Insert Days, e.g., 7-10 business days], and the amount will be credited to your original payment method.

Partial Refunds

Partial refunds may be issued for items that:

• Show signs of use
• Are missing parts not due to our error

Non-Refundable Items

• Shipping costs are non-refundable.
• Any items returned outside the eligibility period.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Email/Phone] with proof of the issue (e.g., photos of damage).

Damaged or Defective Products

If you receive a damaged or defective product:

1. Notify us within [Insert Days, e.g., 7 days] of delivery.
2. Provide photos or videos as evidence.
3. We will arrange a replacement or a full refund, including shipping costs.

Late or Missing Refunds

If you haven’t received your refund:

1. Check with your bank or card issuer as it may take time for the refund to appear.
2. Contact us if the refund has not been received after [Insert Days, e.g., 14 days].

Contact Us

If you have questions about our Return and Refund Policy or need assistance, contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]

Thank you for shopping with Shop Virals. Your satisfaction is our priority!